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Just wanted to point out that the Lean Kanban United Kingdom videos are all up! Check out my talk on Myths and Misconceptions about the Kanban Method in addition to all the other great talks from this conference.
You can find a lot more information on the LeanKanban Conference series here.
I hope you all have Happy Holidays and a Prosperous 2014!!
I’ve recently stumbled upon two blog posts that got me thinking about agile adoptions and why they might fail (not in a safe way).
First there was this post that I saw because it resonated with a colleague and he shared it.
I don’t know Guillaume and I’m sure he is a very nice guy, but the post struck me as from someone who didn’t understand the Agile Manifesto and was confusing it with the prescriptive guidance in the Scrum Guide or the guidance of The Lean Startup.
As I was reading these two posts, I started asking myself Why are these authors making these statements? Why are they observing these effects? The way that I’ve understood the Agile Manifesto and its intent, you shouldn’t see these effects, at least not for very long. It struck me though that this is a story that I hear over and over again.
Then I had a light bulb moment.
We often talk about an “Agile Buffet” as a set of tactics or practices we can pull from and use as best fits within our organization. I like this. As a passionate Kanban Method practitioner, the idea that we’ll continuously discover
problems opportunities for improvement and that we’d want to leverage past industrial learning is a core philosophy for me. But the Agile Manifesto is NOT a buffet. We should not pick and choose which of the values and principles that we will follow and aspire to. They are all necessary ways of thinking if we’re going to pull our industry out of the dark ages.
Now I am not suggesting we shouldn’t be finding the best way to, in context, live up to those values and principles. We should be very disciplined in What we pull from the Agile Buffet and When we pull the improvement. This is where a Kanban Method approach to continuous improvement is enormously beneficial. With a functioning kanban system, we have data that allows us to make informed, economically sound decisions about improvements and a mindset that we are going to improve incrementally and in an evolutionary manner. We are actually slaying a software development dragon with a 1-2 punch of Agile Manifesto thinking and Kanban Method thinking. We’ve got something guiding us towards what a successful software development team would behave like (Agile Manifesto) and we’ve got something showing us how to get to that goal in a humane, intelligent, and economic manner (Kanban Method).
I would like to encourage you to go read the Agile Manifesto again and to go read about The Kanban Method. They won’t tell you how to do things, but they are telling you what you should aspire to do. Now with that in mind, go and look at the Agile Buffet. Read the Scrum Guide. Read the kanban blue book as well as look at case studies from teams that have used the Kanban Method. This is your buffet of tactics that can help you solve your problems. Start pulling from this buffet of industrial learning. Develop a capability to understand what works for you and perhaps more importantly what doesn’t.
But please remember, these value systems are not a buffet and you don’t get to pick and choose from the values and principles they provide.
Wow! I just got back from #Agile2013 in Nashville and I have to say it was a great experience and my brain is overflowing with ideas! Which is always good for blogging.
One of the things that occurred to me while I was there was the seeming surge in the competitiveness amongst methodology practitioners. There were numerous tweets and blogs, sessions and conversations all discussing the pros and cons of one method versus another. Here are just a few things that I’ve seen… (FYI, I pick on everyone equally. Let’s call it an evolutionary fitness test.)
The people from SAFe are at the Agile Confernce this week. They had no where else to go, since RUP and waterfall don't exist. Be polite.—
Ken Schwaber (@kschwaber) August 06, 2013
@agustinvillena i think there is no question it should be. is in our kanban. What do they say it is in LKU Kanban?—
Al Shalloway (@alshalloway) August 05, 2013
David J Anderson (@djaa_dja) August 02, 2013
So we have a lot of posturing and positioning, and I actually don’t mind that. With noise comes interest, with interest and curiosity comes exploration and learning, and we can all grow. I hope though that by reading this blog and the other blogs and by exploring the topic, you gain a greater understanding of the items under discussion. It was with this intent that I had a really good conversation (or two) with Al Shalloway and Nayan Hajratwala about SAFe and the current thinking about The Kanban Method and Kanban/kanban in general.
Nayan Hajratwala (@nhajratw) August 05, 2013
Dave White (@AgileRamblings) August 06, 2013
So we were hearing the noise, exploring the enemy, probing for weaknesses and then trying to sway the enemy to our side. ;P
Today I had a realization about the experience. I learned about SAFe. I learned more about Scrum. I expanded my own understanding of The Kanban Method and kanban in general and I discovered more refinements to my thoughts when having this conversation! The Kanban Method, as David has been saying and said in the post above, is not the enemy of SAFe or Scrum or any other practices-based methodology that is a manifestation of the Agile Manifesto. It isn’t even comparable. It isn’t an Agile-practices based methodology at all, which is why David (and many of us at LKU) have been saying that The Kanban Method isn’t an Agile methodology! It is the vehicle that GETS you to Agile, wherever that may be for you! It is the vehicle that you use to encourage a collection of weird-acting individuals (people in an organization) to do something, such as adopt a bunch of agile-influenced tactics that might be described within any of the other practices-based methodologies!
Let me draw a picture!
We all start on these process adoption/organization transformation/improvement initiatives from a current state. Very often we can’t even describe the current state, but that is where we are. And very often, we can’t accurately describe the desired end-state, but let’s suggest for a moment that we can. So we know where we are (maybe) and we know where we want to go (maybe) but how to get there?!?! Some folks would have you believe you can jump there by telling the organization to put something in place.
I don’t mean to pick on Scrum. I like Scrum when it is the right fit. But it is frequently adopted blindly and prescriptively because it provides a lot of guidance on specific practices. But what if Scrum doesn’t fit? (Are there any DevOps people reading?) What if Scrum doesn’t help with the capability that you’re interested in? Or what if you’re problem is a scaling it out problem, which Scrum has troubles with. Good news! SAFe is right around the corner!! And virtual kanban systems! And Random Acts are there too!!
These are all methodologies with some great tactics to use for organization improvement right?! If you just tell everyone to do Scrum, SAFe, virtual kanban, or random stuff (heros, cowboys and smart people), we’ll achieve the improvements we’ve been struggling to get for the last 50 years in our industry!! But I heard this awesome comment from Linda Rising at #Agile2013 during her talk. I forgot to attribute it to her in my tweet though!
Dave White (@AgileRamblings) August 06, 2013
This is part of the problem with prescriptive approaches to process adoption. And unfortunately, Scrum and SAFe as described are easily prescribed. I’d even venture to state that the authors and evangelists of these methods want them prescribed. “If you do this, everything will be ok.” Of course they will not admit that they want you to blindly adopt all of the tactics, but in my opinion, the way those methodologies are described and evangelized, that is how it works out in the end.
And never mind that we still don’t really know if the methodology that we’ve selected will get us to the desired improvement given the context in which we are applying the methodology! Do the people in your organization want Scrum? SAFe? virtual kanban systems? Will they be able to pick up all the necessary practices? Apply them properly? Will the organization have the maturity to get through the hard parts? What if you’ve picked the wrong method? And what if the actual end-state option that you need isn’t the one you thought you needed at the start?
Has this happened to you? Have you seen this happen?
I want to reiterate at this point, I don’t think that the practices and tactics described in Scrum are bad. I don’t think SAFe tactics are inherently bad. I don’t think that “Kanban is so easy” crowd (proto-kanban or basic virtual kanban systems) are bad. It’s just going to be harder, longer, and more costly to get to an end-improvement than it should have been. You’re increasing the chance of your improvement initiative being interpreted as a failure, or being aborted early. Or leaving improvements undiscovered!
Another thing that I think is really interesting is that most of the practices-based methodologies describe themselves as an end-state. Like there is no more to learn and no more reason to grow in your context. What if the discovered end-state is a healthy, functioning Scrum implementation. Is that the end? Is there no where else to improve? What guidance does Scrum give you if you find an improvement that is counter to a described Scrum tactic? Or SAFe for that matter? Should we have end-states?
I think we are far better served trying to create an organizational capability to identify improvement opportunities and use any/all available tactics that we think will move us towards the desired improvement, once we know what the specific problem is. I think we are better served by creating an organizational capability to understand the attributes of the work that we do (volume, frequency, size, complexity) and understand the capability of the organization to execute that work. And I think that we are better served by facilitating the creation of a kaizen culture within the organization that will continuously seek out opportunities to improve because then the people own the problem and the improvement!
I want a vehicle to get me to my currently planned destination!! I want to be able to make informed decisions and change the destination! I want all my peers to dynamically guide their team to the next improvement that is discovered in the context of doing the work! And I don’t want to limit my destinations! I want to know that I’m making progress!
So we know you’re organization is ‘here’! Sounds silly when you say it that way but even if you can’t describe it, you are where you are. And there is some value in describing where you are because it will make progress measurable and discrete instead of abstract or qualitative. And we know that we need to be… faster let’s say. It should be more elaborate than that but bear with me for a moment. Now we have to convince everyone involved to paddle in the same direction!
What can I use to do that? Will Unit testing help? Will team structures help? continuous delivery? project roll-up techniques? Will any of these specific practices help me create an environment that causes groups of people to understand the problem, understand the capability, formulate a plan to improve and then determine if the execution worked? I do not think so. Are they all good things? YES! Unequivocally! Are they good things for everyone? All the time? No.
The Kanban Method will foster these capabilities for you because that is what it is designed to do. It is not designed to make you code faster or with higher quality. It will help you understand the cost of poor quality and then allow you to experiment with quality improving tactics like Unit testing/TDD/ATDD/BDD/xDD. Will it help you deploy your application faster or sell more units of your product? No, you have to use tools or LeanStartup for those kinds of things! Will it help you create a kaizen culture within an organization? Yes, because that is what it is designed to do. Will The Kanban Method encourage you to adopt concrete practices from any other methodology? Yes. Can you use a SAFe tactic if it seems logical in your context? Yes! Scrum tactic? Yes! virtual kanban system? Absolutely!
I keep coming back to something that my friend Frank Vega has said numerous times.
“The greatest learning happens at the boundary of disagreement.”
It was because of the disagreement that Alan Shalloway and I have about how we should guide people that I had these conversations. It was because of the respect and curiosity that we both have that we continue to meet at this boundary.
It think it is important though to be clear and compare like things.
The Kanban Method is not an Agile Manifesto-inspired practices-based methodology like Scrum or SAFe. It is an approach that is intending to create a capability within organizations to do incremental, evolutionary improvement. It is a transition method that understands people and the various factors that cause people to disengage. It is a transition method that provides high-level guidance for the creation or adoption of specific practices in a situation where a problem has been identified. It is a transition methodology that sees no end to the improvement cycle and as such, does not provide guidance on concrete tactics or the order in which you adopt concrete practices.
And because of the opportunistic nature of the culture created by a Kanban Method implementation, all the specific practices that are described by Scrum, SAFe, XP or RUP for that matter, are viable improvement options to specific problems that you may encounter on your journey of continuous improvement.
So get in your vehicle, start improving and go until you hit the horizon!
I should start this post with some qualifications. I’m an consultant for a company called Imaginet. We’re a full service IT consultancy. Imaginet is a LeanKanban University (LKU) Founding Member organization. I am Imaginet’s Accredited Kanban Training Program Advisory Board representative and I also sit on the LKU Management Board. I’m an Accredited Kanban Trainer (AKT) and a Kanban Coaching Professional (KCP) with LKU. That said, I’m going to try and be as unbiased in my responses as possible, but please bear with me if I rant a bit. 😀
This week seems to have been a particularly interesting week in the volume of rhetoric and misinformation that is being spread about The Kanban Method. I’m not even sure where to start, but I’m compelled to say SOMETHING!
What is Kanban
I saw a tweet from Alan Shalloway (@alshalloway) talking about a great blog post from Joseph Hurtado (@josephhurtado) discussing What is Kanban? In this article, Joseph describes the current state of confusion in the industry around the word kanban and tries to start a movement to provide some clarity.
I’m the first to agree that there is a lot of confusion around the word kanban. In all of my webinars and presentations, I take a moment to provide some clarity on this issue. I think it’s very important that we all do this.
Joseph goes on to add some definitions, which is great.
This is where I start to take exception to his blog post because he then goes on to start actually misinforming his readers. He states:
The problem is that David Anderson, LKU and some other Kanban Consultants have decided that there can be only one valid Kanban method for business or even IT, theirs. In their view if you do not follow exactly The Kanban Method, dare to call Kanban Agile or add any Lean or Agile practices to it you are wrong.
This is so blatantly wrong that I hope it is unbelievable to his readers, but I feel compelled to respond because Imaginet and I belong in the group “LKU and some other Kanban Consultants”.
Our understanding of The Kanban Method (as per wikipedia) is:
I’ve heard David (@djaa_dja) speak many times defending this definition of The Kanban Method because as far as I know, he is the originator of the name and the definition attributed to it. That seems reasonable to me. And in those conversations and in David’s classes, I have often heard him embrace specific improvement tactics from other industry-specific methodologies like Scrum or XP. Many of the LKU Kanban practitioners that I have personally spoken with embrace many of these same improvement tactics. David even goes ones step farther than many “Agile” evangelists and embraces improvement tactics from traditional project management methodologies like PMI when they make sense in a context.
What I think Joseph (and others) are doing is trying to define the meaning of the word kanban in a manner that suits them and at the same time belittle David, LKU and it’s members, for trying to protect the definition of “The Kanban Method” which we also sometimes just shorten to Kanban. Joseph and Alan also seems disturbed that we often shorten The Kanban Method to simply Kanban.
There was a time when I thought somewhat like Joseph but in a Scrum context. I often thought that people, who said “You are not doing Scrum” when a team was doing some of the tactics that the Scrum Guide but not all of them, where wrong and mean. Of course we were doing Scrum, just not all of it. I then had a conversation with Ken Schwaber and he put it very simply and it made sense and my thinking change. Ken used the game of Chess as an analogy and said to me (paraphrased) “If you use the rules of chess, you can say you are playing chess. But if you change the rules, are you still playing chess? No. The same goes with Scrum. If you follow the rules provided in the Scrum Guide, you are doing Scrum. If you deviate from the rules, you aren’t doing Scrum.” It seems to me that this is the same issue that Joseph is having an issue with, except we’re going one step further and using an abstract word (in this case) like kanban.
Joseph then goes on to create a new ‘thing’ which is great. Open Kanban. Sounds good until he describes it. And it starts to re-describe things that The Kanban Method has described. It describes some things that LKU Kanban practitioners have described. Which is honestly really flattering. As the saying goes, imitation is the sincerest form of flattery. The problem though is that now there is a competition. The Kanban Method vs. Open Kanban. And we’re back to rhetoric and bickering because honestly, we are all here to make money and grow our businesses.
To wrap up this portion, here are a bunch of thoughts that I hope counter some of the misinformation in Joseph’s article.
- The Kanban Method has a definition. I don’t think we should really argue about that.
- The Kanban Method has a singular purpose. Catalyze (encourage?) incremental and evolutionary process changes for organizations.
- David freely gives credit to all of the people who have influenced his journey and his continuing growth in this space.
- David strives to stimulate continuous improvement of The Kanban Method, especially by reaching out to the community of practitioners.
- Whatever your process is or the process that emerges to help your organization create value, that is NOT The Kanban Method, but simply what The Kanban Method helped you create.
- You’re process will likely evolve towards being flavoured by Agile or Lean thinking. They are both #reallygoodthings
- The Kanban Method is not Scrum. It does not compete with Scrum.
- The virtual kanban system that may be used to help your organization evolve WILL compete with Scrum. The Kanban Method does suggest the use of virtual kanban systems to better manage work. This doesn’t have to be viewed as a bad thing unless you are a Scrum evangelist who isn’t interested in new ideas. Scrum and Kanban both have noble goals.
- Scrum has a virtual kanban system at the heart of its work management system. It just uses larger batches than most kanban practitioners like and couples cadences unnecessarily.
- The virtual kanban system that may be used to help improve your organization will probably use some sort of kanban (visual signals, signboards)
- The Kanban Method does not advocate the exclusion of any kind of improvement tactic for the process or the organization. It just doesn’t necessarily provide specific guidance, which is fine. You are MORE than welcome to pull in unit testing, team formation, automated builds, continuous integration, iterations, tooling improvments, etc. if the specific tactic is anticipated to improve the system.
- The Kanban Method, as a methodology, won’t give you advice on a specific improvement tactic. It does not understand the context and it would be deemed “tampering” (and perhaps arrogant) to suggest improvements without information.
- The Kanban Method does provide guidance on several high-level improvements tactics that will help you create an environment for your organization to improve.
- These high-level tactics usually lack specific implementation details. Let’s call them meta-tactics that will allow for the creation of context-specific tactics.
- Don’t let myths and misconceptions cloud your assessment and the opportunity to learn about The Kanban Method, or any of these other methodologies. Please go out, learn and make your own decisions.
I’d love to talk to you about this. I’ll be at Agile 2013 in Nashville next week. If you’re going to be there and you’d like to discuss any of this, I’d love to catch up with you. Please message/mention me at @agileramblings on twitter and we’ll figure out a way to get together over a pint or two.
Part 3 of my Exploration of Estimation
In part 1, I posed the question of Why are you estimating! I hope that you thought about it and may have found an answer or two.
Part 2 explored What are we estimating. Usually we are asked to estimate effort (cost) which is then turned into a schedule (duration) which are two very different things.
The next question I’d to explore is Who is doing the estimating?
In my experience, normally it is the technical people who will be doing the actually work (coding, sql, ux, etc) that are asked to provide an estimate. Developers are the best and most familiar example. And while at first glance this seems reasonable, when you start to dig into the entire workflow required to move an idea to reality in software, it begins to look a bit inadequate.
As we can see in the workflow, there are several phases of life that a feature/user story/use case goes from to be brought to life, only one of which is development. Often, there are many tasks across elaboration/analysis, development, quality assurance, user acceptance and IT/Ops just to name a few common phases. Are developers performing all of these tasks? Do they take into account the effort required in all of the other disciplines when they do their estimates?
So why is it that developers are usually the only ones estimating effort?
Surely developers aren’t the only one working on your projects!! (Don’t get me wrong. I was a developer growing up, so I’ve definitely thought that the software development workflow revolved around me!) But this is a team sport, and without the business analysts, QA professionals, IT professionals and what ever other role is in your delivery workflow, we may have a difficult if not impossible time getting our software out the door!
So as a part of your estimation process, how do you understand the effort and/or time required to get work through the entire delivery process? Do you take into account all of the phases of life, and hand-offs, and interactions in your delivery process? Do you get all of the people involved in the estimation process? In fact, I’ve seen (not often) teams involve a tester in the estimation efforts, but very infrequently do I see analysts, DBAs or IT/Ops folks involved in the process, even when they’re role is critical to the delivery of the product!
So who is involved in YOUR estimation process? Do you have all the people you should have involved?
And are you asking yourself this question in conjunction with the other two questions I’ve already asked you about? Hmmm….. I hope you’re all thinking about all of these questions! I hope to present a couple more questions in the next week and then start to tell you how I think we can start make some real changes in the way that we do all of this estimation stuff!!
Part 2 of my Exploration of Estimation
In part 1, I posed the question of Why are you estimating! I hope that you thought about it and may have found an answer or two.
The next question I’d love for you to think about is What are you estimating?
I was just in a meeting that was discussing a RFP for a client. This is pretty common in the consulting industry where we see a Request For Proposal and in that, we need to define the scope of work that we can address, align our skills and services to deliver that scope of work and then provide an estimated cost for that service. Seems kind of normal. But then we are also sometimes required to provide an estimated calendar duration for the project. So in essence, we are being asked to provide 2 estimates. We then present our guess (educated) at how much work needs to be done, and here is our guess (educated) about how long it will take the team to execute on that vision.
So when the developers were being asked to provide estimates to the work in the RFP, what do you think were they estimating?
I haven’t had a chance to ask them yet, but based on my experience (as both a developer and a person being asked to provide project duration estimate), the development team is probably estimating effort and not duration.
So who estimates duration then? How do we get duration from effort? And if we stacking a guess (how fast we deliver) on top of a guess (effort), are we getting a meaningful expected duration value?
If you go back to my rant on estimation (which I will reference often in this exploration series) you will see how most organizations, in my experience, do mental and mathematic gymnastics to come up with an expected duration value.
My belief is that we are not getting a useful duration value. But everyone treats it as useful, starts building elaborate project plans and organizational activities around this duration value, and then we are all shocked when we have to change request the project, drop scope, or scramble like crazy (and usually with questionable quality) in the latter half of the project when it becomes painfully obvious that we’re not going to make our original duration estimate. Either way, the initial setting of expectations based on the layer of several guesses seems to be a Bad Thing™.
So I’ll leave you with this final question, what are you estimating?
p.s. I will explore better ways soon! Just bear with me for a bit longer!
Part 1 of my Estimation Series
A while I go, I wrote up a bit of a rant on a crazy estimation scenario that was presented to me by a colleague. If you didn’t get a chance to read it, you can find it here. We’ll call that rant Part .5 of this series of blog posts on estimation.
Since then, I’ve seen a bit of a swell on twitter of the #noestimates hashtag and a lot of discussion on topic. I was recently saw a tweet from Allan Shalloway that prompted a bit of a conversation:
(click imagine to see original tweet and conversation)
As you might have guessed, my thinking is more aligned with the #noestimates crowd and I’ll elaborate that over the coming months here, but this tweet started a conversation that I’ve had before.
Why do you estimate?
If I’m going to encourage you to stop estimating, it’s really important that we understand what I’m encouraging you to stop vs. what you might actually be doing.
As the conversation continued, Allan stated:
…which made wonder if we’re confusing prioritization with sizing, which is actually quite common.
So I won’t re-post the entire twitter conversation here, but I’ll start to share my thoughts on the why of estimate.
When I engage in an “estimating” exercise with a team, I very often try and restate the activity as a sizing exercise. For me, this starts us down the road of using the language that more accurately describes the end goal of our exercise. We want, to the best of our ability, describe how “big” we think this work item is. I’d like the team to use their past experience and compare the current work item (requirement, user story, etc.) against similar work items they’ve worked on before. This is a relative sizing technique that is used all the time by other agile methodologies such as Scrum or XP. You’ll often here the term “yesterday’s weather” in the same conversation about agile estimation techniques. The best predictor of today’s weather is yesterday’s. The team’s recent experience is the best predictor of its near-term current capabilities.
To me, the really important point of this exercise is sizing! Not scheduling. Not prioritizing. Those are completely different activities! The product owner/business representative on the team will tell you, perhaps with size as a decision input, what is next and when they might hope for it to be done. I generally expect them to help the team constrain the story, but the delivery team are the ones that are responsible for determine the size of the story.
So in my mind, the intent of the “estimation” exercise is to allow the whole delivery team to determine the relative size of the story compared to work items they have done in the past.
So why are we asking delivery teams (Development, Ops, anyone who is creating value) to size their work items? This is where I think all of the estimation craziness and problems start.
We need to provide some sort of indication of the anticipated financial impact to the organization making the request of this work item. We also need to provide information that would allow us to set a delivery timeframe expectation. And the next level of this problem is to take 100s (or 1000s) of these work items and provide the same financial and delivery timeframe expectations. This is, for most teams, really really hard.
And I will state that it is my belief that size is not the primary factor in determining cost or delivery timeframe. Will a bigger story cost more? Usually, yes, but not always. Will a bigger story take longer? Usually, yes, but not always. What if to delivery a story, a team has no external dependencies? What if it does? What if the story is big, but a really well known problem? Unknown problem? What if the team is missing a team member when it finally pulls the story from the backlog? What if the team composition has improved? There are so many things that can change the cost and expected delivery timeframe in addition to the size of the story that are very difficult to predict.
So in my mind, we are trying to size our work so that we can help business decision makers make the best decision for the organizations economic well being.
I’ll leave you with a couple homework questions. What is the intent of your team’s estimation exercises? Why is your team performing those exercises?
Part 2 will explore my approach to providing business decision makers with better information so that a team (business and delivery groups) can make better decisions on behalf of our organizations.
This is just a short post this week, as I’m preparing for a very exciting 2 weeks. The first week has a lot of Kanban training (50+ people) in California and then I’m off to Chicago for LeanKanban North America 2013 where Imaginet will have a booth showcasing the Kanban/Agile/Process consulting side of our ALM Practice.
To kick this off, I have to repeat what is hopefully very common knowledge out there in internetland – Microsoft has released Visual Studio/TFS 2012 Update 2 and this is a very exciting release for me. Included in this release are the new Kanban boards along with the new board editor to go with the WIP limits that were put in for Update 1! If you are trying to do Kanban on TFS, you need to to check out Update 2. If you haven’t been introduced to it yet, check out the Imaginet webinar I did talking about Kanban on TFS 2012.2.
One of the other things that Microsoft spent a lot of time on for Team Foundation Server 2012 Update 2 was the actual update process. You can check out Brian Harry’s blog for a many more details, but it does talk about the improved update experience.
One thing that is conspicuously absent though is any talk of an update for the build controllers and/or agents. That is because there were no improvements to the update process for them. This wasn’t obvious from anything I could find on the web, and as I struggled using the updater to update a client’s build agents from 2012 RTM to Update 2, it eventually came out on our internal Imaginet ALM mailing list.
Now, as unfortunate as this may seem, the TFS team did give us a great new feature in TFS 2012.2 that makes this installer issue a non-event. I’m taking this quote from the Brian Harry blog referenced above:
TFS 2010 Build controller/agent compat – We’ve received feedback that simultaneously updating all TFS build machines along with the TFS server is not practical – particularly in large organization where there can be hundreds of build machines, many of which aren’t even known to the TFS administrators. Because of this, in update 2, we have added support for TFS 2010 build controllers and agents – so you can update your TFS 2010 server without updating your build infrastructure and your builds will just keep working. In general, we expect to continue this pattern from here forward – a new TFS server will support build machines from one major version back. This adds the additional benefit this version that you can use the TFS 2010 build servers on Windows XP (in the event you need to do that) while the TFS 2012 build machines don’t support XP. Based on the feedback we’ve gotten from our MVPs, this change is very popular and makes people’s lives much easier.
It was my desire to have all machines in the TFS ecosystem updated and running on the same version but this is no longer required where build agents are concerned, and there were no significant updates to the build controller/agents that I know of, so I decided “Let’s see how this compatibility feature works!” and left the build controller and agents alone. That was on Friday though, so I don’t have an update on how they are actually working though! I will post an update when I hear from the client how things are going! <crossing fingers>
So my advice to you is if you want a completely up-to-date TFS ecosystem, uninstall then re-install TFS on build server (recreating what was there) or if you don’t care that much about keeping everything up to date, just do nothing and leave your build servers at 2012 RTM. I’m sure by Update 3 or 4, Microsoft will get the update working nice and smooth for everything! It is something that is important to them.
I was recently delivering some Kanban training at Yahoo! to a great group of people who were all struggling with many of the same problems we all deal with. Overburdening, long lead times for features and quality challenges, all of which exacerbate each other! Almost all of these people described having been on previous process improvement initiatives. Actually, in some cases, they described being in a non-stop process change initiative. And almost all of them were fatigued by all of the process change initiatives and were very weary of this new “Kanban Method” thing that they were doing.
This seems to be a very common problem that I experience. None of the prescriptive methodologies are solving the underlying problems, organizations are jumping from one prescriptive approach to another and employees are getting tired of it.
The fact that the Kanban Method really isn’t like this is one of the things that has drawn me to it. Let’s revisit the first of the 4 Kanban Method values.
Start with what you do now
Straight from Wikipedia – The Kanban method does not prescribe a specific set of roles or process steps. There is no such thing as the Kanban software development process or the Kanban project management method. The Kanban method starts with the roles and processes you have and stimulates continuous, incremental and evolutionary changes to your system.
This is a central tenant of any LKU Kanban professionals approach to teaching or coaching an organization with The Kanban Method. How can you suggest changes if you don’t know what the problems are? How can you expect a change to succeed without understanding the capabilities of the people within the organization?
When the people are Yahoo! were presented with this first value, they were able to almost immediately relax. We started to hear things like
You mean we don’t have do do anything different?
We can use some of these concepts and ideas within our current process.
Both of which are absolutely true and it is important that people understand this when it comes to starting a Kanban Method implementation.
We then present people with the remainder of the values, which are:
- Agree to pursue incremental, evolutionary change
- The organization (or team) must agree that continuous, incremental and evolutionary change is the way to make system improvements and make them stick. Sweeping changes may seem more effective but more often than not fail due to resistance and fear in the organization. The Kanban Method encourages continuous small incremental and evolutionary changes to your current system.
- Respect the current process, roles, responsibilities & titles
- It is likely that the organization currently has some elements that work acceptably and are worth preserving. We must also seek to drive out fear in order to facilitate future change. By agreeing to respect current roles, responsibilities and job titles we eliminate initial fears. This should enable us to gain broader support for our Kanban Method initiative. Perhaps presenting the Kanban Method against an alternative more sweeping approach that would lead to changes in titles, roles, responsibilities and perhaps the wholesale removal of certain positions will help individuals to realize the benefits.
- Leadership at all levels
- Acts of leadership at all levels in the organization from individual contributors to senior management should be encouraged.
All of which suggest that we do nothing but create an environment that will be supportive of the people who will be finding opportunities to change their processes. That’s it! You’ve now started a Kanban Method implementation, which has often been described as an intent more than a prescriptive, concrete set of things that you have to do.
At Yahoo!, after we had presented everyone with a new approach to thinking about how to approach their problems, we did start to give them some high-level tactics which they could apply when they were ready.
Over the course of the next couple days, we then showed them examples of how they could get more information about how they worked (Core Practices in the Kanban Method). And at no time did we tell them that they had to do any of them, but we described the benefits and limitations of these tactics and by the end of the 2 days of training, most everyone had discovered something valuable and told us they’d be trying to use some of these things in their teams right away. We didn’t know which of the tactics that these people would be trying, but we were encouraged that they felt empowered to start trying to use them at their own pace.
In a landscape of teams and organizations getting tired of process change initiatives, it was very rewarding and encouraging to find a group that when presented with The Kanban Method, were excited at the new way of thinking and that they weren’t going to be forced to do something. They were very excited that they would discover what their problems really were and then they would plan out their own changes to the process.
I don’t think I can fully communicate the value of co-location.
Any time I have been asked to help a company in recent years, the engagements have started out with an assessment. I don’t believe that I can provide sound advice unless I understand what the problems are and what the organization’s capabilities are.
One problem that EVERYONE has had so far is the absence of an effective place for their teams to work. Software development is a highly creative endeavor that requires (usually) a significant amount of collaboration between teammates and it constantly surprises me how organizations build terrible places for teams to try and achieve this!
When we started out with the client whom all of these Success Factor posts are about, the development team was spread out across ½ of a floor in an office tower and there were 2 members in a different city. Check out my hand-scribbled floor map with the initial, planned layout of the team members.
This is actually not bad compared to many companies I have observed, but this is far from optimal. The deficiencies that aren’t obvious from this floor map include:
- No team-specific collaboration space. Had to book meeting rooms and hope one was available.
- The Devs and PM have no whiteboard space. They are in cubicles.
- The BA, TW (Technical Writer) and CSM (ScrumMaster) were packed into a large office with minimal whiteboard space.
- PO (Product Owner) and HW (Hardware guy) were alone in their offices.
- There was no place to have daily stand-up meetings or to have our card wall up where everyone could see it.
- The sponsor was on the opposite side of the building.
For a team that is intending to collaborate frequently and intensely, this is a very poor setup. Our sponsor was spending in excess of $100k/month on the team in that room and he wanted to make sure we had every advantage to maximize that cost. So before we even kicked off the project, we made a rather bold request to have a board room near the sponsor converted into a team room. And our request was granted!! The facilities people were a little scared that we’d damage the boardroom table that was in there, so they had that taken out quickly, but the resulting floor plan looked like this:
Now we were excited! We had a room that could hold everyone. There was room for everyone but the PM and HW guy, due to the nature of their roles, didn’t need to participate as intensely as the rest of us, so they maintained their offices. And since our PO was also maintaining some business workload, she maintained her office as well. But all three team members attended all the meetings that we had in the team room and would often drop in to see how things were going. Let’s take a look at the team room.
I have to say, this is the best team room I’ve ever had the pleasure of working in. We had wall-to-wall whiteboards on the West and South walls, and the North and East walls where covered with large PostIt notes. The SE corner of the room had a projector screen and the projector sat on the SE corner of the team table. The computer on the East wall ran Skype and TeamPulse, the Agile Project Management Tool that we used on a daily basis (from Telerik). The room had a Skype account that was always logged in and you could call up that account and it would always auto-answer with video and put the caller on the projector. There were two microphones in the middle of the big table that would allow everyone to talk from where they were sitting with whomever called in.
I can’t say enough about the sheer wall space in this room. It was fantastic. On the wall-to-wall whiteboards, we had everything from architectural diagrams, to class diagrams, server layouts to retrospective results. We had everything on those whiteboards and they would be able to stay up for as long as needed for the team. We would write our retrospective notes up there, and leave them for the entire next sprint. Then the that sprint’s retrospective notes we be put up, and compared, and discussed. Then the former sprint’s notes would be erased. We had a constant rolling reminder of how important continuous improvement was to us.
The PostIt notes were used to keep less volatile things like our value statements right up in front of us. Also, team policies like our Definitions of Done, or our Prioritization logic where up there for everyone to see. There was never any doubt about how we wanted to work when you were in the team room.
We were creating a mobile system that included on-board tablets in trucks and we had our QA station right there behind our QA professional team mate, our PO and our BA! They could check specs, and then turn around and try it out right there in the QA environment. And if there was ever a problem, the developers could (and usually would) hear about it right away. That was one great aspect of our room that allowed our quality process become pervasive of everything that we did in that room.
I can tell you about a time that our QA lead was working on a test script in Microsoft Test Manager. Then he turned and tried the test step on the tablet and discovered a bug for a feature that was in the iteration. He called the developer over, who saw the defect right away. The QA lead logged the bug and the developer, whom had luckily just finished up a task, was able to pick up the bug and fix it right away. Our QA process was such that we could fix a bug, submit the code, all the automated quality checking mechanisms would run and then we could push the passed build up to the QA tablet where the bug had been fixed. In this particular case, the whole process took less than 1 hr. Discovered, Logged, Fixed, Built, Deployed, Re-tested, Passed. It is very rare for me to see a team perform this well.
But I totally believe that a big contributor is the team room that we’ve built for this team. Every team member feels the others pain when something doesn’t go right. This causes us to behave differently. Less selfishly and with a much more holistic approach to building the software solution.
And that was a known feature. The benefits of having the Product Owner, Business Analyst and Sponsor all within 20 feet of the developers is unbelievable. When anyone has a question about a feature or an idea that we’re trying to make real, the entire stack of business-focused people are right there, immediately available to answer the question. The only time that this team ever builds the wrong thing is when we are building something for someone who isn’t in the room. And you can bet that we escalate that immediately to our sponsor. Because he is 15 feet away.
And he just drops in all the time!! If he has a problem, he tells us. If he is curious how we are doing, it pokes his head in. He will see us working on a problem with our process and lend a hand if he can. And you can bet that this closeness has made the team much more aware of his concerns and challenges. It never feels like Big Brother is watching because there is so much transparency on the team that it is always about trust and helping to get the job done.
I could probably go on and on about all the benefits of this team room but I’ll wrap it up for the moment and leave the rest to your imagination so that you can think about what the benefits of this team room would do for your team.